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Renewal by Anderson Maryland Complaint - French patio door installation bait and switch NIGHTMARE 3 inches short - Anderson Renewal French Patio Doors
Renewal by Anderson Maryland Complaint

Renewal by Anderson Maryland Complaint


French patio door installation bait and switch NIGHTMARE 3 inches short - Anderson Renewal French Patio Doors

they installed a door that is 3 inches too short and missing 2 inches on the width.
We've had the misfortune of being that customer where everything went wrong and after several months it still is not resolved. Although we ordered the product on the 23rd of October 2013, and expected installation at the beginning of December , the item had to be installed by the 31st of December so that we would qualify for the energy credit on our tax return.
In order to meet the 12/31 deadline a "Renewal" french patio door was installed . BUT IT IS NOT THE DOOR WE ORDERED.

The old door measures 82" long by 59 Inches across and they are the measurements on our quote. Initially the door was measured by the salesman and then a second representative came to the house to measure again. The door that was installed is is 79" high and 57" inches across. That's 3 inches short on the length and 2 inches short on the width. They had to install A DOOR to make the deadline.

Even the technicians knew it wasn't the correct door because I did overhear a number of conversations over the phone asking for instructions on how to overcome the problem.Their solution was to build up the threshold 3 additional inches and add 1 inch spacer surrounding the door. When the installed door is swung open the bottom of the door floats 4 inches above the flooring.

As a result of the retrofit, the margin between the frame and the doors are not as tight as expected and advertised. The space along the threshold is drafty and cold. I measured a 20 degree difference from the window pane of the door and the threshold.

What is curious is that the screen doors are almost the correct size and sit less than an inch above the step which is the way it should be.

Now we have a 4 inch threshold which is a true hazard. If someone trips over it, the fall to the concrete steps will cause serious harm. A law suit waiting to happen.

Also the technicians failed to bring the correct window. As you may recall we requested a window in our bathroom. It's obvious that was the one we wanted to replace because the wood around it is disintegrating. Again, I do believe that the truth is that our order was NOT delivered to the on the 30th so they did NOT have the correct items to install.

We have tried to resolve this, we though that as soon as the a representative came back to our home they would immediately acknowledge the problem BUT NO, he agent insists that even though we are paying $6000 fr the door, we did not order a "custom" door and therefore they just provided a standard one off the shelf and if we wanted the door we thought we bought we would have to pay an additional $2000!

We are now 7 weeks past the install and have not received ANY consideration

I should have just ordered one from Home Depot or Lowes and had my brother install it

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